Thank you so much for choosing me to assist you on your quest toward you being at your personal best. I am honored and excited to share my passion for health and fitness with you! Because I want to see you optimally achieve your wellness goals, I want to take a moment to remind you of my cancellation policy. First, you should know that a strong policy is as important for you as it is for me. It makes you feel accountable and ensures that you keep the commitment you have made to yourself. Consistency will get you great results!
A cancellation policy is also important for me as a business owner. When you make an appointment with me, I reserve that time for you. I spend time preparing for your session, and sometimes drive just to see you. When a client cancels on short notice, it is impossible for me to make a connection with another client who could use that time slot.
The only way to cancel a session with me is by calling my cell phone at 717-371-1605 or email me at firstname.lastname@example.org. If you call and I do not answer, please leave me a message.
I require a 12 hour notice for all cancellations or rescheduling at no charge. Failure to cancel within this time frame or failure to show up for a session will result in you being charged for the session. I do understand that emergencies happen and life throws us curveballs, therefore, one free short-notice cancellation will be given for the length of the package that was purchased. You will not be charged for your first cancellation with less than 12 hour notice. Subsequent short-notice cancellations will be charged for the session. No shows are not eligible for the free cancellation. If there is a medical emergency, exceptions can be made.
Thank you so much for understanding. If you have any questions or concerns, please feel free to chat with me personally.
With blessings and health,